Our Commitment to
Your Privacy

Privacy Policy

Welcome to NanoCarrot.com. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA). We also comply with Canada’s Anti‑Spam Legislation (CASL) for commercial electronic messages.

Scope & Definitions

“Personal information” means information about an identifiable individual. This Policy applies to our website, products, and services (the “Services”).

Information We Collect

• Identifiers & Contact Details: name, email, phone, company/role.
• Account & Usage Data: login information, preferences, in‑product actions, support history.
• Transactional Data: order history and subscription status. Payments are processed by third‑party providers; we do not store full credit card details.
• Technical Data: device/browser type, IP address, cookies, analytics events.

How We Use Your Information

• Provide, operate, and improve the Services.
• Authenticate users, secure accounts, and prevent fraud/abuse.
• Respond to inquiries and provide customer support.
• Send transactional notices. For marketing, we obtain consent under CASL and include unsubscribe options.
• Analyze site and product performance to enhance user experience.

We do not sell personal information.

Consent & Your Choices

We obtain consent expressly (e.g., checkboxes) or implicitly where appropriate (e.g., contacting us). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Cookies & Analytics

We use cookies and similar technologies for functionality and analytics. You can adjust preferences in your browser; disabling cookies may limit features.

Retention

We retain personal information only as long as necessary to fulfill purposes set out in this Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

Disclosure to Service Providers

We may share data with Canadian or foreign service providers under contracts that require appropriate safeguards. Information may be subject to lawful access by authorities in other jurisdictions.

Security

We use administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, or modification. No method is 100% secure.

Your Rights

• Access: Request a copy of your personal information.
• Correction: Request updates to inaccurate or incomplete data.
• Portability: Request a portable copy of certain information you provided.
• Withdrawal of Consent: Withdraw consent to non‑essential processing (e.g., marketing) at any time.

CASL Compliance

We send commercial messages only with your consent. All messages identify us and include an unsubscribe mechanism.

Children’s Privacy

Our Services are for individuals 18+ and not directed to children under 13. We do not knowingly collect data from children.

How to Contact Us

• Privacy Contact: Alex Lam
• [email protected]
• 1 778‑898‑2539
• 4319 Oxford Street, Burnaby, BC V5C 1E3, Canada

Complaints

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) or the Office of the Privacy Commissioner of Canada (OPC).

Last updated: September 30, 2025